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Get the power of AI Chatbots without any of the hassels.
M2M Omnichannel is no-code AI Chatbot and Live Chat Platform enabling the best customer engagement experiences across multiple channels.
Deploy your bot on WhatsApp and 12+ other channels
How the M2M Omnichannel drives revenue
Revolutionizing your business with conversational AI Chatbots: Unlock the benefits of automated lead generation, customer support, and appointment bookings with multiple bots.
Automate lead generation
Qualify prospects with AI Chatbots and create leads in your CRMs, lead generation can be done at scale quickly and efficiently.
Scale your support
Scale your customer support with a bot that answers mundane queries, creates tickets, and fetches ticket status.
Booking more appointments
Get more appointments booked by a smart chatbot that gets all the qualifying questions answered
Drag-and-drop design with intuitive UI, you’ll be building custom chatbots in minutes
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Build AI Chatbot Conversational Experience across multiple channels
Reimagine your customer journey with conversational automation, intelligence and connecting with your customers in real-time via live chat over text, voice and video conversations.
- Build once, deploy in seconds : Create Chatbots using simple drag-and-drop
- Train bots faster & smarter : With FAQs, Intents, Cognitive Search & DocuSense
- State-of-the-Art NLP engine : Delivers personalized customer experiences
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Get the power of Live Chat to transform your Customer Experience
Seamlessly hand over complex support requests to a human agent. Connect with your customers in real-time across multiple channels. Respond to incoming conversations with a complete suite of features, across channels leveraging the One-View Inbox.
- Video Conversations : Option to connect users with agents over a video call
- Auto-Translation : Two way auto-translation live chat conversations
- Auto-Route Conversations : Intelligent routing of customers to the right agents
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Get insights into your bot’s engagement and performance with Analytics
View, monitor bot and team performance. Track engagement and retention across multiple channels over time. Make smarter decisions on how to improve engagement with your chatbot analytics dashboard.
- Track Bot Engagement : View, monitor bot and team performance
- Live Chat Summary : View multiple charts, data points, and take actions
- Track Agents : View requests managed, SLA adherence, time to service
- Track with Google Analytics : User journey, FAQs, button clicks, language used
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